ProteinAI
Help center
Support
Need help with ProteinAI? Contact us directly or browse common questions below. We typically respond within 1–2 business days.
Contact us
For technical issues, billing questions, feature requests, or account help, email our support team. Please include your device model, iOS version, and a brief description of the issue.
hello@echo.londonInclude screenshots when reporting scan or display issues — it helps us resolve things faster.
Before you write
- Make sure ProteinAI is updated to the latest version from the App Store.
- Restart the app after changing notification or sign-in settings.
- For subscription issues, check Settings > Apple ID > Subscriptions on your iPhone.
- For meal scan issues, try better lighting and a clear photo of the full plate.
Frequently asked questions
How does meal scanning work?
Take a photo of your meal inside ProteinAI. Our AI vision model identifies foods on the plate and estimates protein per item and a total. Review the breakdown, then confirm to log it toward your daily goal.
Why is my protein estimate wrong?
AI estimates are best-effort and depend on photo quality, portion visibility, and food type. For best results, photograph the full meal in good light, avoid heavy filters, and confirm or adjust items on the results screen before saving.
How do I change my daily protein goal?
Open the Profile tab in ProteinAI. You can set a custom daily goal or use the recommended amount based on your weight and activity level.
How do I restore my ProteinAI Pro subscription?
Open Profile in the app and tap Restore Purchases. Make sure you are signed in with the same Apple ID used for the original purchase. If restore does not work, contact us with your Apple ID email (not your password) and approximate purchase date.
How do I cancel my subscription?
Subscriptions are managed by Apple. On your iPhone, go to Settings > your name > Subscriptions, select ProteinAI, then tap Cancel Subscription. You will keep access until the end of the current billing period.
How does sign in and sync work?
ProteinAI supports Sign in with Apple. When signed in, your meals and settings can sync across devices tied to your account. If data looks missing, sign out and sign back in, then pull to refresh on the Home screen.
How do I request a refund?
Refunds are handled by Apple, not directly by ProteinAI. Visit reportaproblem.apple.com or contact Apple Support. We are happy to help troubleshoot before you request a refund — email us first if something is not working as expected.
How do I delete my account and data?
In ProteinAI, open the Profile tab, sign in if needed, then tap Delete Account and confirm. This permanently removes your account and synced meal history. You can also email hello@echo.london if you need help. App Store subscriptions are cancelled separately in Settings > Apple ID > Subscriptions.
Report a bug
When reporting a bug, please include as much of the following as possible:
- iPhone model and iOS version
- ProteinAI app version (shown in Profile)
- Steps to reproduce the issue
- Screenshots or screen recordings, if applicable
- Whether you are signed in with Apple and have an active subscription
Send reports to hello@echo.london.